A gift card can be redeemed at checkout by entering the unique code. This code is not case sensitive. A gift voucher contains a credit that can be split across multiple orders. The balance of a gift card applies to the total value of the order, which may include taxes and shipping.
To pre-order an item, please send us an email with your desired product, color and size to: email@example.com. We try to process your request immediately.
You can shop with us without having to set up an account. However, if you register with us, you can view your purchases and save your address and card details with a password, so that you can make your purchase even faster and easier next time.
For your returns from Germany, please download a return form and a returns label from our portal and stick this on your package. You will receive all additional information and further steps here. Please note that we only offer free returns for returns within Germany. For more information on returns, click here.
Once we have received and passed the quality control of your return, we will issue a refund as soon as possible. This can take between 5-10 business days. The refund corresponds to your originally selected payment method. International customs and sales taxes will not be refunded (applies to deliveries outside the EU).
All our products are shipped with our shipping partner DHL in a climate-neutral manner within 2-4 working days in Germany (free of charge from €100). Alternatively, shipping via DHL Express with delivery within 1-2 working days in Germany can be selected. For more information on delivery costs and delivery times, click here.
Our shipping is free from an order value of 100€ within Germany. All of our products are shipped with our shipping partner DHL in a climate-neutral manner within 2-4 working days in Germany. For more information on delivery costs and delivery times, click here.
Each shipment is insured up to €500, including liability for loss and damage.
We deliver to Germany and all EU countries. For more information on delivery costs and delivery times, click here.
We use sustainable packaging materials (e.g. with FSC certification and/or made from recycled material). You can get more information here.