Unless there are exceptions, the user can revoke the contract within the period specified below (usually 14 days) without giving reasons. In this section, users can learn more about the cancellation policy.
To whom the right of withdrawal applies
According to EU law, European consumers have a statutory right of cancellation for contracts that are concluded online (distance contracts). You can withdraw from the contract for any reason and without justification within the period applicable to your case. This right of withdrawal applies unless exceptions are listed below.
For users who are not acting as European consumers, the rights set out in this section do not apply.
Exercise of the right of withdrawal
To exercise his right of withdrawal, the user must send the provider an unequivocal statement stating his decision to withdraw.
For this purpose, users can use the model withdrawal form found in the "Definitions" section of this document. However, users are free to express their decision to withdraw by means of an unequivocal statement in any other appropriate way. In order to meet the deadline to exercise this right, the user must submit the declaration of withdrawal before the expiry of the withdrawal period.
When does the cancellation period expire?
When purchasing goods the cancellation period ends 14 days after the day on which the user or a third party named by the user who is not the carrier acquires possession of the goods reached.
When purchasing several goods in one order, which are then delivered separately, the cancellation period ends 14 days after the day on which the user or a third party named by him who is not the carrier comes into possession of the last delivered goods, the last batch or the last part.
Effects of revocation
Users who duly revoke a contract will be reimbursed for all payments made to the provider, including delivery costs where applicable.
However, the provider is not obliged to reimburse additional costs if the user has chosen a different type of delivery than the cheapest standard delivery offered by the provider.
The refund will be made immediately, but no later than 14 days after the day on which the provider is informed of the user's decision to withdraw from the contract. The provider makes the repayment using the same means of payment that the user used in the original transaction, unless something else was expressly agreed with the user. In any case, the user will not incur any costs or fees as a result of the refund.
.when buying goods
The user must return the goods to the provider or a person authorized by the latter to accept the goods without undue delay and in any case no later than 14 days from the day on which he informed the provider of his decision to withdraw from the contract handed over, unless the supplier has offered to collect the goods himself.
The deadline is met if the user hands over the goods to the carrier before the end of the 14-day period or otherwise returns the goods as stated above. The provider can refuse the repayment until he has received the goods back or until the user has provided proof that he has sent back the goods, whichever is the earlier point in time.
The user is only liable for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, properties and functionality of the goods.
The provider bears the costs for returning the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not exist if
- Goods are delivered that are made to customer specifications or are clearly tailored to personal needs;
- sealed goods are delivered which are not suitable for return for reasons of health protection or hygiene and the seal of which was removed after delivery;
Example cancellation form
Weddorable Rehbach & Rehbach GbR Oberkasseler Straße 125a 40545 Düsseldorf
I/We hereby inform you that I/we withdraw from my/our contract of sale for the following goods/for the provision of the following service:
_____________________________________________ (Description of the goods/services that are the subject of the withdrawal)
- Ordered on: _____________________________________________ (insert date)
- Received on: _____________________________________________ (insert date)
- Name of consumer(s):_____________________________________________
- Address of consumer(s):_____________________________________________
- Date: _____________________________________________
(signature if this form is submitted in paper form)